IT-vision - Citizens in Focus

Among the top priorities for Danes searching the Internet are the websites of public offices. Thus in terms of IT, the ball is firmly in the court of these public offices, and Aalborg City Council has chosen to lead the way with regard to this challenge.

Aalborg City Council is to be a model, high-tech public organisation which focuses on its citizens. The City Council will utilise the latest technology in a dialogue with local citizens and business, whilst at the same time striving to be an attractive place to work that is able to attract and retain qualified employees.

With the nomination of North Jutland as a so-called IT "lighthouse", the challenge for the local authority is to create a coherent IT boost, which will provide significant, long-term benefits for the local authority, citizens and business in Aalborg. The aim is to become an active and competent partner within the IT environment in North Jutland, and to contribute to the creation of a network society in the region.

Aalborg City Council shall provide high quality and efficiency in its services for the citizens, enterprises and other business partners. The basis for decisions must be more readily and rapidly available and resources must be transferred from administration to the service of local citizens.

The human resources must therefore be utilised better. The qualifications and skills must be fully exploited and working procedures must be simplified. The City Council shall move towards more self-service facilities available 24 hours a day in order to provide better service to citizens and business and better utilisation of the resources within the municipal organisation.

The IT vision is to be implemented through a number of projects which will all help to secure Aalborg City Council's position as an IT lighthouse.

The local authority cannot have a digital facade without a digital inner core. If Aalborg City Council does not operate with both self-service and with the digitalisation of administration, resources will not be freed up for use in other areas. On the contrary, it will create new working procedures. Without digital administration, obstacles will also appear with regard to how quickly the local authority can offer new services on the Internet.